We are one of the leading mobile integrators. We offer different products, such as SMS,corporate bulk SMS, WhatsApp Business, RCS messages, and omnichannel messaging.

Corporate Bulk SMS

We have been sending bulk SMS to corporate customers such as Bayer, La Caja, Western Union, and Banco de Córdoba for over 15 years.

We currently send transactional SMS for Google, Facebook, Samsung, Rappi, MercadoLibre, LinkedIn, Spotify, Uber, Netflix, and Amazon, among others.

Advantages of Plusmo corporate bulk SMS:

  • Direct connections to all mobile operators –with the best market rates.
  • Exclusive short codes enabled for all mobile operators.
  • Average delivery time: less than 3 seconds.
  • Number portability check – before SMS delivery, we confirm the destination line mobile operator.
  • SMS delivery online reports with acknowledgement of receipt in the destination mobile phones.
  • Scope and efficiency: SMS received by over 98% of the people.
  • Fast, low cost delivery with no spam like bulk e-mails.
  • Over 90% of the people read and answer SMS in less than 3'.
  • Customizable texts – e.g., name, last name, customer number.
  • Option to schedule SMS delivery date and time.
  • SMS sent from short codes: trust, security, and available SMS reply.
  • Opt In and Opt Out: user’s consent to receive relevant SMS and unsubscription option.
  • Available 24x7.
  • Transactional or promotional bulk SMS to any country in the world.

Request SMS delivery quotes

Please, include your contact data and a brief description of the SMS service you require:

Main advantages of our Mobile Marketing campaigns:

  • Direct route delivery that ensures a higher delivery rate.
  • Number portability check – before SMS delivery, we confirm the destination line mobile operator.
  • Low cost per contact.
  • We can confirm if the SMS was delivered to the recipient.
  • Customizable SMS text with up to 3 or 4 variable fields, e.g., name, last name, etc.
  • Two-way communication – SMS sent from short codes can receive recipients' answers via SMS.

Examples of Mobile Marketing Campaigns

  • Offer rebates, promotions, or drawing invitations.
  • Product or quality of care surveys.
  • Communication of new product and service launches.

Database generation.

When a company has no database or decides to create a database with prospects' mobile phones, it may launch a media campaign for stakeholders to send an SMS, confirm their interest and register their number.

Whatsapp Business

WhatsApp Business revolutionizes communications between companies of all sizes and their customers, providing for smooth integration with company systems through an API and bots.

As an official distributor of WhatsApp Business, Plusmo can offer a smooth, quick, and effective integration of this communication channel with your company's CRM, automating frequent customer answers and generating cost savings.

It is time to optimize your company's customer communications with the most widely used messaging application in Latin America.

Communication between companies and their customers with two types of sessions

WhatsApp Business user companies can communicate with their customers using two types of sessions that last 24 hours since the first message:

Sessions / conversations started by companies using default templates, examples:
  • Notifications.
  • Alerts / notices.
  • Surveys.
Company templates may include shared documents, images, videos, or locations, e.g.,
  • To share package delivery locations.
  • To send electronic invoices and/or receipts.
  • To share electronic tickets to events or means of transport.
  • To send training videos or demos.
  • To send rebate codes / promotions.
  • To send online financial transaction alerts.
Sessions / conversations started by customers / users, generally used for customer service care, e.g.,
  • Inquiries.
  • Orders.
  • Complaints.
  • You can answer conversations started by the customer over WhatsApp for free within 24 hours after the first message. Your customer care center can:
    • Offer quick conversational support and share pictures, files, etc.
    • Receive online feedback
    • Solve problems over individual conversations

WhatsApp Business Advantages

  • BOT-automated user responses through – lower call center costs and 24x7 availability.
  • Easy integration with company CRM via API.
  • Shorter inquiry response times.
  • Exchange of files, images, videos, contacts, and locations / maps.
  • Latin America and Europe: WhatsApp used by over 80% of the people.
  • Enhanced customer retention.
  • Free for corporate customers.
  • Encoded secure communications with data backup.
  • Addition of default buttons and menus – easy purchase process.
  • Integrated on an omnichannel platform along with SMS, (Fb) Messenger, and Instagram.
  • Enhanced user experience – enhanced customer engagement
  • Enhanced campaign monitoring.
  • Clear company identification as message sender – security and reliability.

RCS (Rich Content Services) Messaging

RCS was also developed as an enhanced version of SMS offering text messages.

Just like WhatsApp, these messages help enable conference calls and send images, videos, QR codes, locations on maps, templates with online information, emoticons, etc.

Advantages:

  • Interoperability – all RCS users can communicate with one another.
  • Security – Since RCS messages are encrypted, every mobile phone contact data is protected.
  • There is no length limit for text messages – SMS allow up to 160 characters.
  • Ideal for Marketing and Communication campaigns: you can send images, videos, add purchase buttons and other actions, as well as monitor if messages were received / read or answered.
  • No need to download any smartphone app.
  • Recipients may choose default response messages.
  • RCS messages are more reliable – companies are registered.
  • RCS allows for the addition of automated response bots – reduced center costs and response times, and enhanced user experience.
  • RCS integrates message contents into the mobile phone calendar.

Limitations:

  • Not available for iPhone.

Omnichannel Messaging

Plusmo omnichannel messaging services facilitate communications between companies and customers, enhancing user experience.

With a single platform, we can centralize different social media and messaging services for your company –including SMS, WhatsApp Business, Facebook Messenger, RCS, and Instagram.

Advantages of omnichannel messaging solutions

  • They facilitate communications between companies and their customers with their preferred social media and messaging services.
  • Lower call center costs thanks to the addition of bots to answer frequently asked questions.
  • They improve customer experience with company communications.
  • They allow to alternate messaging services to harness every alternative.
  • Customers can communicate using the device of their choice –laptop, mobile phone, or tablet.
  • Integration of all messaging services with the company CRM.
  • They allow customers to share their user experiences on social media.
  • They help compare customer preferences and results from different channels in Customer Care, Sales, etc.

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